Returns & Refunds
We stand behind our products with a hassle-free 30-day return guarantee.
Return Policy
We want you to be completely satisfied with your Hola Siesta purchase. If you're not happy for any reason, you can return most items within 30 days of purchase for a full refund. We cover return shipping costs with our prepaid labels, making the process completely hassle-free.
How to Return an Item
Contact Us
Email support@holasiesta.com with your order number and reason for return within 30 days of purchase.
Get Return Authorization
We'll respond within 24 hours with a prepaid return label and instructions.
Ship It Back
Use the prepaid label to return your item to us. No cost to you!
Receive Refund
Once received and inspected, we'll process your refund within 7-10 business days.
Return Eligibility
✓ Eligible for Return
- ✓ Changed your mind
- ✓ Item not as described
- ✓ Defective or damaged
- ✓ Wrong item received
- ✓ Better price elsewhere
- ✓ Item opened but in original condition
- ✓ Lack of space
✗ Non-Refundable
- ✗ Item used or damaged by customer
Conditions for Returns
30-Day Window
Items must be returned within 30 days of purchase. After 30 days, returns cannot be accepted.
Original Packaging
Items should be in original, unused condition with all original packaging and documentation included.
Free Return Shipping
We provide a prepaid return label. Use it for free return shipping within your country.
Refund Processing
Refunds are processed within 7-10 business days of receiving your item, to your original payment method.
Refund Methods
Refunds are issued to your original payment method:
Credit Card
5-10 business days
Debit Card
5-10 business days
PayPal
3-5 business days
Special Cases
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 7 days with photos. We'll replace or refund immediately at no cost to you.
Wrong Item Received
If you received the wrong item, contact us immediately. We'll send the correct item and arrange return of the wrong item with a prepaid label.
Food Products
Food items can only be returned if unopened and in original condition, or if defective. Opened food items cannot be accepted for health and safety reasons.
Need to Return Your Order?
Get in touch with our support team to start your return process.
Contact Support